Refunds

Given the nature of digital content, a refund or credit on a purchase is not granted unless one of the promises given by the author has been breached, or Australian consumer law or other relevant consumer protection laws.

There is generally no obligation to provide a refund or credit in situations like the following:

• you have changed your mind about an item;
• you bought an item by mistake;
• you do not have sufficient expertise to use the item;
• you ask for goodwill; or
• you can no longer access the item because it has been removed (we advise you to download items as soon as you buy them to avoid this situation).

If we decide to issue a refund or credit, this will generally be done using the same manner used to make the purchase. So if the item was bought using Paypal, you will be given credit via Paypal; if the item was bought using a particular payment method you will be refunded using the same payment method in reverse. Any payment made to you will be made in Australian Dollars.

If you would like to request a refund, you must contact us to discuss your situation.